Job Description
This customer service role involves handling incoming calls from customers and ensuring their needs are addressed promptly and effectively. The primary responsibilities include accepting customer inquiries, providing assistance, and returning calls as necessary to maintain excellent communication and support.
Key duties include:
Managing incoming customer service calls with professionalism and courtesy
Dispatching and directing customer calls to the appropriate departments or personnel
Ensuring timely follow-up and resolution of customer issues
Maintaining clear and accurate communication with customers throughout the interaction
Supporting overall customer satisfaction and loyalty through effective call handling